Contact information
Contact Us
We’re here to help.
Whether you have a question about your order, need help with a product, or simply want to learn more about Lumelle, our team is always happy to assist.
Customer Support
For all enquiries, please contact us at:
Email: info@lumellebeauty.co.uk
Our support team typically responds within 24 hours (Monday – Friday).
Order Support
If you’re contacting us about an order, please include:
-
Your order number
-
The email address used at checkout
-
A brief description of your enquiry
This helps us resolve your request as quickly as possible.
Returns & Refunds
If you would like to request a return under our 30-Day Satisfaction Guarantee, please email our team and we’ll guide you through the process.
You can also view our full Refund Policy for more information.
Business & Partnership Enquiries
For collaborations, wholesale enquiries, or press opportunities, please contact us at:
Our Mission
At Lumelle, we believe great hair care should feel effortless. Our products are designed to help you protect your hair, extend your style, and feel confident every day.
If there’s anything we can do to improve your experience, we’d love to hear from you.