Shipping Policy

At Lumelle, we aim to get your order to you as quickly as possible so you can start enjoying your products without a long wait.

Order Processing

Orders are processed Monday to Friday, excluding UK bank holidays.

Our standard processing time is up to 1 working day.

Orders placed before 3:00 PM on a working day may be dispatched the same day. Orders placed after 3:00 PM, at weekends, or on a bank holiday will normally be processed on the next working day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Limited-Batch & Pre-Order Products

From time to time, selected Lumelle products may be sold as part of a limited batch, pre-order, or upcoming shipment.

Where a specific dispatch or shipping date is displayed on the product page or at checkout, that date will apply instead of our standard processing timeframe.

If your order contains both an in-stock product and a product with a later stated dispatch date, your order may be shipped together once all items are available.

Delivery Times

Once dispatched, UK orders are normally sent using a next-working-day delivery service.

For standard in-stock orders, the typical timeframe is:

• Order processing: Up to 1 working day
• Delivery after dispatch: Usually the next working day
• Typical overall timeframe: Approximately 1–2 working days from purchase

Delivery times are estimates rather than guarantees. Delays can occasionally occur due to courier disruption, weather, peak periods, bank holidays, or other circumstances outside of our control.

Shipping Costs

UK shipping is calculated at checkout.

• Orders under £50: £3.99 delivery
• Orders of £50 or more: FREE UK delivery

Additional free-shipping promotions may also be available from time to time.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number by email, allowing you to follow the progress of your delivery.

If you have not received your tracking information within 3 working days of the expected dispatch date, please contact our customer support team.

Incorrect Address Information

Please check that your delivery address is correct before completing your order.

Lumelle cannot accept responsibility for orders delivered to an incorrect address supplied by the customer.

If you notice an error after placing your order, please contact us as soon as possible. We will do our best to amend the address before dispatch, although we cannot guarantee that changes will be possible once your order has entered the fulfilment process.

Delivery Issues

If your order is significantly delayed, lost in transit, or arrives damaged, please contact us and our team will help resolve the issue as quickly as possible.

Customer Support:
support@lumellebeauty.co.uk