Terms of service
Terms of Service
Overview
This website is operated by Lumelle. Throughout the site, the terms “we”, “us” and “our” refer to Lumelle.
Lumelle offers this website, including all information, tools, products and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site, purchasing something from us, creating an account, subscribing to communications, or otherwise using our services, you engage in our “Service” and agree to be bound by these Terms of Service, including any additional terms and policies referenced herein or made available by hyperlink.
These Terms of Service apply to all users of the site, including without limitation users who are browsers, customers, vendors, merchants and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website.
By accessing or using any part of the site, you agree to be bound by these Terms of Service.
If you do not agree to these Terms of Service, you should not access the website or use our services.
Section 1 – Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or region, or that you have given your consent to allow any of your minor dependants to use this site.
You may not use our products or services for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction when using the Service.
You must not transmit any worms, viruses, malware or other code of a destructive nature.
A breach or violation of any of these Terms may result in termination of your access to the Service.
Section 2 – General Conditions
We reserve the right to refuse service to anyone where permitted by law.
You understand that your content, excluding payment information, may be transferred across various networks and may involve changes to conform and adapt to technical requirements of connecting networks or devices.
Payment and card information is encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, access to the Service, or any contact on the website through which the Service is provided without our express written permission.
The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.
Section 3 – Accuracy, Completeness and Timeliness of Information
We make reasonable efforts to ensure that information available on this site is accurate, complete and current.
However, information on this site may occasionally contain errors, inaccuracies or omissions.
Material provided on this site is for general information purposes and should not be relied upon as the sole basis for making decisions where more complete or up-to-date information may reasonably be required.
We reserve the right to modify the contents of this site at any time.
Section 4 – Modifications to the Service and Prices
Prices for our products may change from time to time without prior notice.
We reserve the right to modify or discontinue the Service, or any part of it, where reasonably necessary.
We will not be liable to you or any third party for changes to pricing, suspension or discontinuance of any part of the Service, except where liability cannot legally be excluded.
Section 5 – Products or Services
Certain products may be available exclusively online through our website.
These products may have limited quantities and are subject to return, refund or exchange in accordance with our Refund Policy and your applicable statutory rights.
We make every reasonable effort to display product colours, images, sizes and descriptions as accurately as possible.
However, the appearance of products may vary depending on your device, display settings, manufacturing variations or other factors outside our control.
We reserve the right, where permitted by law, to:
- Limit the sale of our products to certain persons or geographic regions
- Limit quantities of products available for purchase
- Discontinue products
- Modify product descriptions
- Change pricing
- Refuse or cancel orders where reasonably necessary
Nothing in these Terms affects your statutory rights as a consumer.
Section 6 – Orders, Billing and Account Information
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving suspected fraud, pricing errors, stock issues or misuse of promotional offers.
We may limit or cancel quantities purchased per person, household, account, payment method or order.
If we make a change to or cancel an order, we may attempt to notify you using the email address, billing address, telephone number or other contact information provided at the time the order was placed.
You agree to provide current, complete and accurate purchase and account information for all purchases made through our store.
You agree to promptly update your account and other information where necessary so that we can complete transactions and contact you when required.
Section 7 – Payment
Payment must be made using one of the payment methods available at checkout.
By submitting payment information, you confirm that you are authorised to use the payment method provided.
All payments are subject to authorisation and security checks by the relevant payment provider.
We are not responsible for delays or refusals caused by your bank, card issuer or payment provider.
Section 8 – Shipping and Delivery
Orders are processed and delivered in accordance with our Shipping Policy.
Delivery estimates are provided in good faith but are not guaranteed unless expressly stated otherwise.
Delivery times may be affected by circumstances outside our reasonable control, including courier delays, adverse weather, customs issues, strikes, seasonal demand or other disruption.
Risk in the goods will pass to you in accordance with applicable consumer law.
Section 9 – Returns, Refunds and Exchanges
Returns, refunds and exchanges are handled in accordance with our Refund Policy.
Nothing in these Terms limits your statutory rights under applicable consumer protection laws.
Section 10 – Optional Tools
We may provide access to third-party tools, integrations or services over which we do not have full control.
You acknowledge that such tools may be provided on an “as is” and “as available” basis.
Your use of third-party tools may also be subject to the terms and policies of the relevant third-party provider.
We are not responsible for third-party services except where required by law.
Section 11 – Third-Party Links
Certain content, products or services available through our Service may include materials or links provided by third parties.
Third-party links may direct you to websites that are not operated or controlled by Lumelle.
We are not responsible for examining or evaluating all third-party content, products, services or websites.
You should review the terms and privacy policies of any third-party website before entering into a transaction with them.
Section 12 – User Comments, Reviews, Feedback and Submissions
If you submit reviews, feedback, suggestions, ideas, photographs, comments or other content to us, you grant us permission, where legally permitted, to use that content in connection with operating, marketing and improving our business and services.
You confirm that content you submit will not:
- Violate the rights of any third party
- Contain unlawful, abusive or defamatory material
- Contain malicious software or code
- Mislead others about its origin
- Violate applicable laws
We reserve the right to remove content that we reasonably believe violates these Terms.
Section 13 – Personal Information
Your submission of personal information through our website and services is governed by our Privacy Policy.
Please review our Privacy Policy for information about how we collect, use, store and protect your personal information.
Section 14 – Errors, Inaccuracies and Omissions
Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions.
These may relate to:
- Product descriptions
- Product images
- Pricing
- Promotions
- Discount offers
- Shipping charges
- Delivery times
- Product availability
- Stock levels
We reserve the right to correct errors, update information or cancel an affected order where permitted by law.
If an order is cancelled after payment has been taken, any amount owed to you will be refunded.
Section 15 – Prohibited Uses
You must not use our website, services or content:
- For any unlawful purpose
- To encourage or participate in unlawful acts
- To violate applicable laws or regulations
- To infringe our intellectual property rights or those of another person
- To harass, abuse, threaten or discriminate against others
- To submit false or misleading information
- To upload viruses, malware or malicious code
- To collect or track personal information unlawfully
- To spam, phish, scrape or interfere with our systems
- To attempt to bypass security features
- To interfere with the operation or security of the Service
We reserve the right to suspend or terminate access to the Service if these restrictions are violated.
Section 16 – Intellectual Property
Unless otherwise stated, all content available through the Lumelle website, including text, graphics, logos, product names, photographs, videos, designs and other materials, is owned by or licensed to Lumelle.
You may not reproduce, distribute, modify, publish or commercially exploit our intellectual property without our prior written permission.
Nothing in these Terms grants you ownership of any Lumelle intellectual property.
Section 17 – Disclaimer of Warranties
We aim to provide our website and services to a high standard.
However, we do not guarantee that the website will always be uninterrupted, secure, completely error-free or available at all times.
We may temporarily suspend or restrict access to the website where necessary for maintenance, security, updates or circumstances outside our reasonable control.
Nothing in these Terms excludes any warranty, right or protection that cannot legally be excluded under applicable law.
Section 18 – Limitation of Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
This includes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or other liability that cannot legally be excluded.
To the extent permitted by law, Lumelle will not be responsible for losses that were not reasonably foreseeable when the contract was formed.
We will not be responsible for business losses where products or services are purchased primarily for personal consumer use.
Your statutory consumer rights remain unaffected.
Section 19 – Indemnification
Where permitted by law, you agree to indemnify and hold harmless Lumelle and our affiliates, directors, employees, contractors, agents and service providers from claims, losses or expenses arising from your unlawful use of the Service, breach of these Terms or infringement of third-party rights.
Section 20 – SMS, MMS and RCS Messaging Terms
By providing your mobile telephone number and opting in to receive communications from Lumelle, you agree to receive recurring SMS, MMS and/or RCS messages from us.
These messages may include:
- Marketing and promotional messages
- Product announcements
- Special offers and discounts
- Back-in-stock notifications
- Abandoned cart reminders
- Order and delivery updates
- Customer service communications
- Other service-related messages
Message frequency may vary.
Message and data rates may apply, depending on your mobile network provider and mobile plan.
Consent to receive marketing messages is not a condition of purchase.
You may withdraw your consent to receive marketing communications at any time.
Where supported, you may unsubscribe from SMS marketing by replying STOP.
For assistance, where supported, you may reply HELP or contact us at:
For RCS or other messaging services where replying STOP is not available, you may use the unsubscribe function provided within the message or contact us directly.
You are responsible for ensuring that the mobile number you provide is accurate and that you are authorised to use that number.
Mobile network operators and carriers are not responsible for delayed or undelivered messages.
We may change, suspend or discontinue our messaging programme from time to time.
Your participation in our messaging programme is also governed by our Privacy Policy, which explains how we collect, use, store and protect your personal information.
We do not sell your SMS or RCS opt-in information or consent.
We do not share SMS or RCS consent information with third parties for their own unrelated marketing purposes.
We may share relevant information with service providers where necessary to operate and deliver our messaging services.
Section 21 – Promotions, Discounts and Offers
From time to time we may provide promotional discounts, discount codes, gifts, bundles or special offers.
Unless otherwise stated:
- Promotional offers cannot be combined with other offers
- Promotions may be withdrawn or changed
- Offers may be subject to stock availability
- Discount codes may have expiry dates
- Certain products may be excluded
- One promotional code may be permitted per order
Any specific terms displayed alongside a promotion will also apply.
Section 22 – Severability
If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be enforced to the fullest extent permitted by law.
The remaining provisions will continue to remain valid and enforceable.
Section 23 – Termination
These Terms remain effective while you access or use our Service.
You may stop using our Service at any time.
We may suspend or terminate your access where you materially breach these Terms, misuse the Service or engage in unlawful activity.
Any rights or obligations that by their nature should continue after termination will remain in effect.
Section 24 – Entire Agreement
These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy and any other policies referenced on our website, constitute the agreement between you and Lumelle regarding your use of the Service.
Section 25 – Governing Law
These Terms of Service and any agreements through which we provide products or services to you shall be governed by and construed in accordance with the applicable laws of the United Kingdom, subject to any mandatory consumer protections that apply to you.
Nothing in these Terms prevents you from exercising rights available to you under applicable consumer law.
Section 26 – Changes to These Terms
You can review the most current version of these Terms of Service at any time on this page.
We may update, change or replace parts of these Terms from time to time by publishing an updated version on our website.
Where appropriate, we may provide additional notice of material changes.
Your continued use of the website following an update will be subject to the updated Terms.
Section 27 – Contact Information
Questions about these Terms of Service, our products, orders or messaging programme can be sent to:
Lumelle
Email: support@lumellebeauty.co.uk
Website: https://lumellebeauty.co.uk
For SMS or RCS messaging assistance, please contact:
